Privacy Policy

Valid from 30th March 2023

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

For the purpose of the Data Protection Act 1998 and from 25th May 2018, the General Data Protection Regulation (together being the “Data Protection Laws”) the data controller is Avo Development Ltd.

By accepting our Terms and Conditions or by visiting https://nta.co.uk/, you are accepting and consenting to the practices described in this Privacy Policy.

What information do we collect?

We may collect, store, and use the following kinds of personal data:

• when using our website or portal, information about your computer and about your visits to and use of this website/our portal (including your IP address, geographical location, browser type, referral source, length of visit, and number of page views);

• when using our mobile apps, information about your device, to allow us to send notifications to it;

• information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

• information that you provide to us for the purpose of registering with us;

• information that you provide to us for the purpose of subscribing to our website services, email notifications, and/or newsletters;

• any other information that you choose to send to us.

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on the user's computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://google.com/policies/privacy/.

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser.

Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Whatex

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

Analytics cookies – these cookies are used to track the use and performance of our website and services

Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

• administer the website;

• improve your browsing experience by personalising the website;

• enable your use of the services available on the website;

• send to you goods purchased via the website, and supply to you services purchased via the website;

• send statements and invoices to you, and collect payments from you;

• send you general (non-marketing) commercial communications;

• send you email notifications which you have specifically requested;

• send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

• provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

• deal with enquiries and complaints made by or about you relating to the website; and

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not,without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers, Paypal, and Sagepay. You should only provide your personal information to Paypal or Sagepay after reviewing their privacy policies (available at paypal.com and sagepay.co.uk). We will share information with Paypal and Sagepay only to the extent necessary for the purposes of processing payments you make via our website.

We shall only use your Personal Data for the purposes mentioned above and this data will only be held with us for as long as necessary. This will vary according to the type of data being held. This includes any contracts, invoices, and personal contact information.

For a list of current suppliers with whom we may share your information, please contact us with a Subject Access Request under your Right of Access.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

• to the extent that we are required to do so by law;

• in connection with any legal proceedings or prospective legal proceedings;

• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee for the administrative costs of complying with the request.

Any data held shall be processed fairly and lawfully and in accordance with the rights of data subjects under the Act. You have the right, upon written request, to be told what personal data about you is being processed. We are not obliged to supply this information unless you make a written request and for such requests, a fee will be payable.

You may instruct us not to process your personal data for marketing purposes by email at any time, or simply using the unsubscribe link at the bottom of any marketing emails. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes). You have the right to complain at any time to the Data Protection Authorities by visiting https://ico.org.uk/concerns/ or by calling 0303 123 1113.

Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Information Policy for MobeX+ & MobeX 4Teams App

At MobeX+ & MobeX 4Teams, we are committed to protecting your privacy and providing transparency about our data collection, use, and disclosure practices. Please review our Privacy Policy to understand how we handle your personal information.

Information Collection and Use

For an enhanced user experience, MobeX+ & MobeX 4Teams may request certain personally identifiable information, including but not limited to Called Numbers & Caller Numbers. Additionally, the app may seek permission to access your device's Contacts to provide features such as displaying contact names for incoming and outgoing calls, facilitating call log management, and improving the overall user experience. This permission allows us to seamlessly integrate with your existing contacts and utilise contact images for caller identification and contact selection. Rest assured, we only access and use this information for the purposes described in our Privacy Policy.

The app may also utilise third-party services, such as Google Play Services, Firebase Analytics, and App Store Connect, which may collect information for identification purposes.

In the event of an app error, we collect Log Data (e.g., device IP address, device name, operating system version, app configuration, time, and date of use) through third-party products to diagnose and resolve issues.

Additionally, the app may seek permission to access your device's Contacts to provide features such as displaying contact names for incoming and outgoing calls, facilitating call log management, and improving the overall user experience. Contacts list data and images can be collected and uploaded to our servers to integrate with your contacts information in our systems. This permission allows us to seamlessly integrate with your existing contacts and utilise contact images for caller identification and contact selection. We’ll also collect and upload your avatar image if you decide to use this feature in our app. Rest assured, we only access and use this information for the purposes described in our Privacy Policy.

Cookies

While MobeX+ & MobeX 4Teams does not explicitly use cookies, the app may incorporate third-party code and libraries that utilise cookies to gather information and enhance their services. Users have the option to accept or refuse these cookies.

Third-Party Services

We may engage third-party companies and individuals to facilitate, provide, or analyse our Service. These third parties may require access to your Personal Information solely for the purpose of fulfilling their assigned tasks on our behalf.

Security

We prioritise the security of your Personal Information and strive to employ commercially acceptable means to protect it. However, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure.

External Links

MobeX+ & MobeX 4Teams may contain links to external sites. We advise users to review the Privacy Policies of these websites, as we do not operate or control them and assume no responsibility for their content or practices.

Children's Privacy

Our Services are not directed at individuals under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If such information is inadvertently provided, we promptly delete it from our servers.

Child Safety Standards Policy

We prioritise the safety of children on our platform and are dedicated to ensuring that our store is free from child sexual abuse and exploitation.

MobeX explicitly prohibits Child Sexual Abuse and Exploitation (CSAE) as per our terms and conditions.

MobeX takes appropriate action, including but not limited to removing CSAM, after obtaining actual knowledge of it, in accordance with relevant laws.

MobeX complies with applicable child safety laws and regulations, including but not limited to, a process to report confirmed CSAM to the https://www.iwf.org.uk/. If we are notified by Google Play about any CSAE content found in our app or on our platform, the relevant action will be taken.

Updates to Privacy Policy

We may update our Privacy Policy periodically, and we encourage users to review it regularly for any changes. Any modifications to the Privacy Policy will be effective immediately upon posting on the app.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please don't hesitate to reach out to us.

By using our Service, you agree to the collection and use of information as outlined in this Privacy Policy.

For further details, please contact us directly.

Thank you for your attention to our Privacy Policy.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to sales@avodev.com or by post to:

Avo Development Ltd

Ivy Lodge Farm

Shepherds Hill

Harold Wood

Essex

RM3 0NR

Data controller

The data controller responsible for our website is Nationwide Telephone Assistance Ltd. Our data protection registration number is Z1862100.